Training Policies and Guarantees
Tuition fees entitle you to: team workshops, course materials with exercises, snacks, refreshments and a certificate at the end of the course.
Public course cancellation policy:
Cancellation of courses by Itplanit: Itplanit Services Corp. reserves the right to cancel or modify the scheduled dates, places, and the hosting of all regular training courses. Itplanit will make every effort to inform the participants of the course within a reasonable time. However, Itplanit is not responsible for personal travel, accommodation, or other charges incurred for changes or cancellations. Where Itplanit must cancel a specific course, a full refund of the costs of courses and registration will be done or a reservation in a future courses will be offered (choice of the registrant). Registrants will be notified of any cancellation by phone, e-mail or by fax. After the cancellation of the course, registrants will have the choice of a refund or book a place in a future course.
Cancellations of public courses by the students can be made more than 2 working weeks from the date of scheduled course, without penalty. Cancellations of courses made within 2 business weeks before the date of scheduled course will have a penalty of 50%. However, if the student provides a future date and reserves at the same time of the cancellation, Itplanit will apply 100% of this amount to the cost of the newly reserved course (choice of the registrant). Cancellation made within a working week before the date of planned delivery of the course will be a penalty of 75%. However, if the student provides a date confirmed for the change of course and reserves at the same time of the cancellation, Itplanit will apply 100% of this amount to the cost of the newly reserved course. Credit notes are transferable in the same organization. Cancellation penalty transfers to future courses can only be made once. Upon second cancellation for the same course the cancellation fee of 100% applies. Please, send your notice of cancellation to firstname.lastname@example.org or by fax to the 613.842.9772.
Dedicated course cancellation policy:
Cancellation policy for courses dedicated to a company or off-site training: Itplanit Services Corp. reserves the right to cancel or modify the scheduled dates, places, and the hosting of all dedicated training courses. Itplanit will make every effort to inform the organization within a reasonable time. However, Itplanit is not responsible for personal travel, accommodation, or other charges incurred for changes or cancellations. Where Itplanit must cancel a specific course, a full refund of course registration fees shall be made or a reservation in a future courses will be offered (choice of the client). The registered client will be notified of any cancellation by phone, e-mail or by fax. Cancellations of courses conducted by the organization may be made for more than 3 working weeks from the date of scheduled course, without penalty. Cancellation of courses made within 3 working weeks before the scheduled course date will be charged 50% of the course fees. Cancellation of less than one working week prior to the date of expected delivery of the course will pay a penalty of 100%. However, if the customer provides a confirmed date for the change of course and reserves at the same time of the cancellation, Itplanit will be 25% of this amount to the cost of the newly reserved course. Credit notes are transferable in the same organization. Please, send your notice of cancellation to email@example.com or by fax to the 613.842.9772.
Courses Likely to Run (listed on the home page)
The list of the courses likely to occur are listed on our home page: all entries are pending approval by Itplanit Services Corp.. Once your registration is approved, the course is moved to our list of courses likely to run on our home page. But we still cannot guarantee that we will not cancel your registration. Itplanit reserves the right to personalize all courses with two participants or less. The customization of the course will focus on the same material, but may be of shorter duration. In these circumstances, Itplanit reserves the right to choose if the learning materials are printed, or snacks are included. In any circumstance, Itplanit reserves the right to change the date of course.
Guaranteed 100% - at Itplanit, our goal is to offer the best possible training. We are so confident that you will be completely satisfied that if at the end of the first morning of a course of one or two days, or at the end of the first day of class for a training course of three to five days, you are not satisfied with the course and you want to leave for this reason, you should; (i) notify the trainer (ii) return all materials (course material must be non-marked for a full credit) (iii) contact the Cancellation Department at 613.842.9772 at the latest at noon for courses 1 and 2 days or before the close of our offices for training of several days to receive a 100% refund or to receive a credit for a future course. The 100% guarantee applies only if the student has signed the attendance list, completed the first half of the morning of the course of a one or two day course, or finished the first day of the course of three to five days. All course materials must remain with the instructor at the time of leaving. The guarantee does not apply to the Partner Delivered Courses, such as Microsoft Certified Training, IBM, VMware, etc.... (It is the responsibility of students to confirm with Itplanit in advance to ensure that the course is part of the 100% guarantee).
How to Pay for your course
We accept payment on delivery, cheques, company or Government purchase order, Visa and MasterCard. Due to fraudulent credit card charges increase, to protect our customers, we do not have automatic processing online. There is no fee to pay to process a credit card payment. However a 4% charge from the total invoice (without HST) in addition to a fee of $10.50 is applicable for the reversal of your payment.
To pay by credit card, call us at the 613.842.9772 or visit one of our centres of learning.
Itplanit raises funds for the "SnowSuit Fund". This year Itplanit offers you opportunity to win a $50 gas card to each student who attends a public course, a private session or writes a certificate exam but you must make a donation to the Snowsuit fund at Itplanit and enter your name in our ballot. Every penny counts. 4 yearly draws will be made March 30, June 30, September 30 and December 15, 2014.
You choose how you wish to attend the course and we'll deliver:
Note: If multiple discounts apply, you will automatically receive the largest qualifying discount.
ItplaniteKits and eCerts - A Dynamic New Way to Study and Learn
Our eKits are available online one week prior to the start of your class so that you can outline key points, prepare questions, and print important concepts and procedures. Following training, online access to download the eKit continues for 1 month or more. This new method of online delivery supports Itplanit’s initiative to be more environmentally responsible by conserving natural resources.
If your class includes an eKit and eCert, you will see the following icons displayed in the online course description:
A paper kit can be requested upon registration. An additional fee may apply.